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Improving Standards and Integrity in Home Care and Home Help

Planning for the future care needs of yourself or a loved-one, let’s say for getting through an illness, managing a disability or as we all get older, can be daunting.  Thanks to cases highlighted in the media, unfortunately fears of abuse, neglect or poor standards of care are very real fears for anyone considering home care or home help and ones we wish to address. At CareWorld, we pride ourselves in driving innovation in Home Care and Home Help. We are continually reviewing and improving the standard of care received by our service users and their families.

How Professional are the Professionals? Home Care or Home Help means allowing a professional carer in to your home. This is the first fear, particularly among older people. You rightly ask, “How professional are these carers at all?” At CareWorld, all of our carers and home helps are professional.  They’re screened, police-vetted, insured, spot checked, supervised and undergo ongoing training throughout their careers. CareWorld is a professional organisation that takes service-user safety and well-being extremely seriously.  We are driven by the core values of dignity, respect, choice, rights, independence, quality of life and quality of care.

What Level of Care is Appropriate? Home care and home help mean allowing people to care for you and support you in your daily life, from getting up in the morning, assistance with personal care, dressing, prompting medication, helping with housework and cooking, and so much more (click here for common home help tasks and home care tasks.) There is a fear among people considering home care or home help that their carers will not adequately support them, or possibly over-support them and reduce their independence. For many people who wish to stay in their home as long as they can, or move to an independent living situation from residential or parental care, independence is fundamental, and so is adequate support. Every person is different and has different care needs.  At CareWorld, we aim to find the perfect balance of care and independence by first meeting with the service-user, their family, our nurse-supervisor, and also a member of the CareWorld management team. At this initial meeting, we will discuss the daily life you lead and what goals you wish to achieve while living in your own home. These meetings will recur regularly to ensure that you, your family, our carers and our management team are still on the same page and that your expectations for care are being constantly met or indeed exceeded.

Home Care Standards are Essential But Are They Enough? Standards of care is another fear which we allay on a daily basis with those enquiring about home care or home help. We have all seen exposés on TV about neglect and poor standards of care while in institutions like nursing homes or hospitals, where vulnerable people are taken advantage of or are not adequately cared for, who suffer often preventable illnesses like bed sores and infections. These exposés have damaged the reputation of carers and the excellent work that is done by thousands of carers every day. However, these troublesome incidents have brought the issue of abuse and neglect to the fore. We at CareWorld continually strive for improvements in quality of care and quality of life, and our service-users and their families can contact us in our head office in Dublin at any time of the day or night to discuss any issue in the strictest confidence. These strong open lines of communication are actively encouraged by us and contribute to the successful outcomes and great improvements in care that we all seek.  The introduction of Standards are long awaited but Standards alone won’t solve problems in home care.  We find that open and regular communications with service users and the resulting regular feedback to the home care management team is one of the most important factors leading to increased satisfaction with CareWorld’s Home Care and Home Help services.

If you have any questions about home help or home care, feel free to contact us in our Dublin office on +353 (0)1-616-9747, or email us at enquiries@careworld.ie.

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  • Agency Healthcare Assistants for Hospitals, Nursing Homes, Day Care Centres, Residential Care Settings, Sheltered Living